We modernize operations, and stay accountable for the result
Most brokerages don't need another platform. They need someone who understands the desk, speaks TMS fluently, and ships working automation built around how you actually work.
What we target
These are the targets we set with new clients during scoping. We baseline before we build, then measure against KPIs tied to desk capacity and gross margin per representative.
Inbox automation
Reduction in repetitive carrier and shipper replies handled by a human.
Load throughput
More loads covered per coordinator once the admin work is off their plate.
POD-to-invoice
Time-to-invoice after proof of delivery, versus a typical 4–7 days.
Check-call coverage
Loads check-called on schedule, around the clock, without a tracking team dialing.
Engagement framework
Audit
Ride-along with your desk. We map every email touch, document handoff, call log, and other desktop operations, then price the labor cost of each. Output: a ranked automation backlog with ROI.
Build
We ship the first workflow against agreed SLAs (accuracy, latency, exception rate). No drawn-out implementation theater.
Deploy
Embedded enablement with your ops leads. We retrain representatives on the new workflow and instrument it so you can see saved hours per seat, per day.
Operate
Ongoing model tuning, exception review, and workflow expansion. We own the uptime so your team can stay on the freight.